IT professional with 5+ years across enterprise support, workflow improvement, and stakeholder-facing project work. I pair deep service desk operations knowledge with business analysis skills — requirements gathering, cross-functional coordination, and process automation — and I'm now targeting PMO and IT business analyst roles.
tony@latif.us:~$ whoami Service desk operations → process automation → project delivery tony@latif.us:~$ ls ./active-projects mdm-platform-rollout/ ticket-automation/ intake-triage-workflow/ tony@latif.us:~$ cat credentials.txt Certified Scrum Product Owner (2026) · Microsoft Excel Expert (2026) B.S. Information & Communication Technologies — UW-Stout tony@latif.us:~$ # this site is self-hosted on my own NAS
Projects where I've operated beyond the service desk — gathering requirements, coordinating stakeholders, and delivering process change end to end.
Oversaw the creation and implementation of a new mobile device management platform, standardizing administration and device governance.
Read the case study → Process AutomationLed an automation initiative for tickets awaiting requester replies, working as the analyst between supervisors, the director, and developers.
Read the case study → In ProgressBuilding a fully automated ticket intake, triage, and distribution workflow with leadership stakeholders to modernize service desk operations.
Read the case study →